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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
Welcome to Otter Kitchens! Our mission is to provide you with exceptional quality, service, and create a cutting-edge culinary experience. Our professional staff are available to assist in planning your special event. Please contact our catering department, Monday - Friday | 8 am - 5 pm by email: CSUMBCatering@csumb.edu or by phone: Catering (831) 582-5071 or Catering Director (831) 582-5091.
To ensure optimal selection and the best possible service, we kindly ask that events be booked at least 10 business days in advance. Events of 100 persons or more require booking 30 days in advance. Any events booked below these required time frames will require a 20% service fee. Delivery will be limited to 5-mile radius within campus. Deliveries outside of this radius or, off campus will require a minimum of a $50 delivery fee - waived for orders over $1000.
We kindly request a confirmed number of guests be specified 5 business days prior to the event. This number is considered the guaranteed guest count.
All menus are tiered and include all costs associated with the level of service:
Pick up:
Includes all food, labor and disposable costs. The host is expected to pick up per the pre-arranged time and location.
Drop off:
Includes all food, labor, drop off and disposable costs. Chartwells will drop all items at the pre-arranged time and location.
Self-Serve Buffet:
Includes all food, labor, drop off/pick up, serving line tablecloths and reusable basic dishware costs. Chartwells will drop all items at the pre-arranged time and location, set up. Then clear down at the pre-arranged time. There are no service attendants during this event.
Full-service Buffet:
Includes all food, labor, drop off/pick up, serving line tablecloths and reusable basic dishware costs. Chartwells will drop all items at the pre-arranged time and location, set up. Then clear down at the pre-arranged time. There will be attendants present for the duration of the event to assist with service.
Plated Dinner:
Includes all food, labor, drop off/pick up and reusable basic dishware costs. Chartwells will drop all items at the pre-arranged time and location, set up. Then clear down at the pre-arranged time. There will be attendants present for the duration of the event who will provide the plated service.
NB:
Any enhanced dishware, enhanced utensils or basic/enhanced glassware is NOT included in the pre-capita cost – this should be quoted though the catering sales manager.
A form of payment, Credit Card or account number for Direct Payment, is kindly requested 3 business days prior to the event date. You will have 7 days from the date of your event to dispute your invoice, if we do not hear from you within the 7 days, your credit card on file will be charged. We ask that Invoices be paid in full prior to or within 30 days of being invoiced (Invoice date). A late payment fee of $50.00 will result if payments are 30 days late from invoice date.
The sale of Food and Beverage is subject to 9.25% local and state taxes. If you have tax exemption status, we request tax-exempt forms be provided to our office three business days prior to the event date. Submissions after the invoice has been raised cannot be accepted.
All Prices include applicable fees and commissions.
All labor is included in the cost.
Bartender rates: $400 for four hours. We do not accept gratuity.
Events exceeding contracted event time will be subject to additional service fees at 10% of total event cost per hour, plus any additional rental charges if incurred.
Earth friendly disposable service-ware will be furnished as accompaniment to all items purchased. Some exceptions apply to orders being picked up. We provide high quality biodegradable or recyclable disposable-ware. China and glassware are available at an additional charge. Please consult the catering office for details.
For any large china, linen and decoration rentals, please contact our sales manager for assistance.
Linen tablecloths are complimentary for all food and beverage service tables only.
Standard Linen tablecloths for guests and/or additional tables for your event are available at an additional cost of $10.99 for 90x90 square linen or 54x114 rectangular linen. - either white or black.
Specialty table linens of various sizes, textures and colors can be offered at an additional rental cost. For best selection and availability, we recommend reaching out at least one month in advance, and to confirm your request Ten (10) business days. Please contact the catering office for details.
Should you have a request to enhance your event experience Otter Kitchens Catering as the exclusive food and beverage provider can partner with local food trucks. All food trucks must have a minimum sales requirement of $1700. There will be a charge of $250.00 billed directly to the hosting department to secure each truck requested along with any cost associated with the rental. Otter Kitchens will ensure that all documents are received from the vendor to ensure the highest food safety. Please contact the catering department for details and a list of pre-approved trucks.
The client will be responsible for the proper disposal of compostable, recyclables and trash into provided containers. Your department is responsible for providing the proper bins for recycling, trash, and compost. The client is also responsible for providing Hand Sanitizer and Sanitizer Wipes for their event.
Outside events that require tents should be set up and secured by the host. Fire extinguishers are required for any tent. Tents must be CA Fire Marshall stamped.
Upon ordering, please let us know if any of your guests have food allergies and/or special dietary needs. We will do our best to accommodate. Due to cost variations Otter kitchens may levy a 5% per effected person upcharge to cover additional product costs.
2000 calories a day is used for general nutrition advice, but calorie needs vary. Additional nutrition information is available upon request.
Please note that all cancellations must be made 10 business days prior to the contracted event date at no charge or penalty (except for special event staffing). If a cancellation is requested within the allotted 10 business days before your event, there will be a 50% charge to accommodate service and product expenses. Cancellations within 5 business days of your event will be billed fully regardless of products ordered (unless due to force majeure). Changes and cancellations must be submitted by the requestor or event contact, no exceptions.
Organizations not directly funded and associated to the CSU Monterey Bay Campus will be required to make full payment of their invoice in advance of their event. 50% Deposit 30 days ahead of the event with any balance due 10 days in advance.
N.B. Student groups are unable to request alcoholic beverage service. Non-alcoholic Bar service is available upon request.
Otter Kitchens is the only vendor approved by the University Police Department to provide alcohol limited to wine and beer service on / off campus organizations. Due to the highly restrictive state laws for alcohol service, all catering clients must adhere to CSUMB alcohol policies. In the event a group violates these policies, Otter Kitchens reserves the right to close a bar at any time based on their discretion, and to decline future alcohol services to that group.
All alcoholic beverages will be permitted only in conjunction with food service and will not be permitted before 4:00 PM on weekdays during the academic terms. Servers shall check valid picture identification to ensure that no guest under 21 years of age is offered or served alcohol. Non – alcoholic beverages must be readily available as the alcoholic beverages being served at an additional charge; and, where practical, alcohol and nonalcoholic beverages must be served in the same manner.
Otter kitchens will use an ID scanner to validate all ID’s and provides wrist bands for further service at no extra charge.
Otter Kitchens Catering will issue the appropriate drink tickets of two (2) per confirmed guest per event. Drink tickets from prior events will not be honored. Please contact catering department for all your varietal needs.
Due to the nature of liability, Otter Kitchens’ does not offer a cash bar in conjunction to any event confirmed through the catering department.
Otter Kitchens holds the Liquor license for all Dining Facilities. Any events outside of these areas requires an additional catering license and will be charged according to this schedule: https://www.abc.ca.gov/licensing/license-fees/2023-license-fees/application-fee-schedules/
We now offer a standard wine and beer bottle pricing menu to choose from. Consult catering department for details. Please confirm all alcohol and service needs at least Ten (10) business days before the event.
Donated Wine Exclusive Partnership with Constellation Winery $10.00 per bottle
Non donated wine corkage fee $20.00 per bottle
Additional requested wine can be purchased directly through Otter Kitchens Catering please reference standard wine menu.
A bar set up is required for all wine and beer packages.
Standard Disposable Bar Service Fee: $50.00 per fifty (50) guests includes: Disposable drinkware, ice, beverage napkins.
Additional soda and sparkling waters will be charged individually.
Upgraded Bar Service Fee: $75.00 per fifty guest includes: Real glassware, ice, lemon & lime wedges and beverage napkins.
Additional soda and sparkling waters will be charged individually.
Bartender rates: $150 for fifty (50) guests, $250 for one hundred (100) guests, $450 for two hundred 200 guests. We do not accept gratuity.
All individual packaged requests will be levied with a 25% upcharge on the total cost of the event.
